Patient Rights and Responsibilities

In recognition of our responsibility in rendering patient care, these rights and responsibilities are affirmed in the policies and procedures of the Rochester Regional Health Linden Surgery Center.

The patient has the right

To be treated with courtesy and respect, with appreciation of his or her individual dignity and with protection of his or her need for privacy.
To an environment that is safe and secure for self and property.
To confidentiality of information gathered during treatment.
To prompt and reasonable response to questions and requests.
To know who is providing and is responsible for his or her care.
To know what patient support services are available, including whether an interpreter is available if he or she does not speak English.
To know what rules and regulations apply to his or her conduct.
To be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
To refuse treatment, except as otherwise provided by law.
To be given, upon request, full information and necessary counseling on the availability of know financial resources for his or her care.
To know, upon request and in advance of treatment, whether the health care provider or health care Facility accepts the Advance Directives.
To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
To receive a copy of reasonably clear and understandable, itemized bill and, upon request, to have charges explained.
To receive impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment.
To change their healthcare provider ifother qualified providers are available.
To receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
To know if medical treatment is for purposes of experimental/research and to give his or her consent or refusal to participate in such experimental research.
To make informed decisions regarding his or her care.
To be fully informed about a treatment or procedure and the expected outcome befroe it is performed.
To approve or refuse their release of confidential disclosures and records, except when release is required by law.
To express grievances regarding any violation of his or her rights, through the grievance procedure of the health care provider which served him or her. Telephone Katherine Sheridan, Sr. Director at 267-8200 extension 237 or 10 Hagen Drive, Suite 110, Rochester, NY 14625. For NYS complaints, you may send a letter to NYS Department of Health, Empire State Plaza, Albany, New York 12237 or telephone 1-800-804-5447 (Lisa Cerasano, RN is the Supervisor). The Office of the Medicare Ombudsman website: http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html
To participate in all aspects of health care decisions, unless contraindicated by concerns for their health.
To appropriate assessment and management of pain.
To be free from all forms of abuse or harassment.
To voice grievances regarding treatment or care that is or fails to be furnished.

A patient is responsible

For providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, including over-the-counter products and other dietary supplements, allergies adn sensitivities and other matters relating to his or her health.
For having a responsible adult to transport him or her home from the facility and to remain with him or her for 24 hours.
For reporting unexpected changes in his or her condition to the health care provider.
For reporting to the healthcare provider whether he or she comprehends a contemplated course of action and what is expected of him or her.
For following the treatment plan recommended by the health care provider.
For keeping appointments and when he or she is unable to do so for any reason, for notifying the Facility
For his or her actions if he or she refuses treatment or does not follow the health care provider's instructions.
For assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.
For accepting personal financial responsibility for any charges not covered by his or her insurance.
For following Facility rules and regulations affecting patient care and conduct.
For consideration and respect of the Facility, health care professionals and staff, other patients and property.
For informing his or her provider of any living will, medical power of attorney or other directive that could affect care.
For asking what to expect regarding pain and pain management.